If you are cannot see where to start a video call with a patient, follow the steps outlined below:
Step 1: Make sure you are logging in from the correct URL: https://backline-health.com/login.
- Make sure you have the most up-to-date version of Backline downloaded from the respective store on mobile devices.
Step 2: Create a Chat-With Patient feed before initiating a video call.
- The Chat with Patient feed will appear in the user's 1-on-1 tab.
Step 3: From within the feed, navigate to the prompt to initiate the Telehealth video session.
- (A) On mobile: there will be a video camera icon on the top-right of your screen.
- (B) On the web: there will be a start video call prompt in orange on the top right of your screen.