Did You Get a New Phone?

Please Note

Before trading in your old smartphone or tablet, remember to retain access to your software token, so you don't have to repeat the Identity Proofing Process.

When you get a new device, follow the steps outlined below:

Step 1

Make sure you have your old phone and software token with you.

  • Call the DrFirst Support Team or talk to your administrator if you do not have your old phone.

Step 2

Download the VIP Access app from the Apple App Store or Google Play Store on your new device.

Step 3

Visit our EPCS Gold login page and log in with your NPI and Controlled Substance Password (Passphrase).

Step 4

Use the old device that you already have activated to log in by selecting this old device from the device list and the 6 digit security code from that device.

Step 5

Once you are fully logged into the system, click the Tokens tab or click the Manage Tokens link.


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Step 6

You will be redirected to a page where you will see an orange Add New Token button.


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Step 7

You can now add a new device, including those with the VIP Access mobile app (can download from the App Store onto your new phone). You can also add a Hard token (physical key fob) that you may have received from us. Use the PIN from your old token to add the new token.


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  • We recommend you have two authentication devices attached to your account. This can be a physical authentication token from Symantec or OneSpan, one software token on your mobile device, or any combination of the two.

Did you hear?

On December 1, 2020, the Centers for Medicare & Medicaid Services (CMS) finalized the Requirement for Electronic Prescribing of Controlled Substances for a Covered Part D drug under a Prescription Drug Plan or an MA-PD plan rule, effective January 1, 2021, and establishes a compliance date of January 1, 2022. The January 1, 2021, federal requirement is in addition to the 11 states with mandate deadlines on the same date.

We’re here to keep you informed of important changes like these and look forward to working with you in 2021.

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