iPrescribe: Release Notes

You've spoken and we've listened. Here's what's new with this release:

We're excited to announce a new release of iPrescribe v6.13.0, the update includes some important fixes and enhancements to enhance your overall experience:

Key Fixes and Improvements:

• Improved the user experience by eliminating the white screen issue that occurred when opening iPrescribe.
• Addressed a service error that was affecting new users during their initial login process when attempting to submit security questions.

Usability Changes and Bug Fixes:

• Say goodbye to the frustrating white screen problem! We've successfully eliminated the issue that occurred when opening iPrescribe. Now, you can seamlessly launch the app without encountering any blank screens.
• We've tackled and resolved a service error that occurred during the first login when users were trying to submit their security questions. This fix ensures a smooth onboarding process, allowing you to set up your account seamlessly and securely.

These updates aim to provide you with a more seamless and enjoyable experience while using iPrescribe. We hope you enjoy this latest release and look forward to your continued use of iPrescribe.

We appreciate your ongoing support and encourage you to share any feedback or suggestions you may have to help us continue improving the app. If you encounter any issues or have any suggestions for further improvements, please contact us at hello@iprescribe.com.

Contact Information:

In the event that you need to contact DrFirst for further details regarding this release, please contact our 24/7 Customer Support - login to the Help desk

The latest version of iPrescribe v6.12.0 includes app improvements and a beta version of iPrescribe Connect for select users.

iPrescribe Connect is a new secure and private in-app dialer available only in iPrescribe. iPrescribe Connect masks your personal cell phone number with your practice phone number so you can call your patients anytime, anywhere.

At this time, iPrescribe Connect is exclusively available for iPrescribe users who subscribed through Stripe and verified through ID.me.

All subscribed user types will have this feature available:

• providers
• clinical staff
• non-clinical staff

To learn how to set up iPrescribe Connect, click on this link: https://help.drfirst.com/hc/en-us/articles/16776329815699-iPrescribe-New-Feature-Call-Patients-from-the-App-

iPrescribe Connect protects your privacy by masking your private phone number with your practice phone number. This means that when you use iPrescribe Connect, your patients will see your practice's phone number on their caller ID even though you’re calling from your cell phone.

If you are part of multiple practice locations, iPrescribe Connect will use the phone number associated with your default or primary practice location. This default location is set during self-registration.

We hope you enjoy this latest release and look forward to your continued use of iPrescribe.

We welcome your feedback on this latest release. To learn more or participate in the beta program, contact hello@iprescribe.com. 

We are thrilled to announce the latest release of iPrescribe, which includes significant fixes and usability improvements.

Key Fixes and Improvements:

• Fixed the issue where the "continue" button was not visible at the bottom of the Rx details screen for multi-allergy patients.
• Rcopia partners who set the "Location Preferences > Alerts > Drug Diagnosis > Advise when SNOMED-CT alerts are not active" preference as Unchecked should download at least version 6.11.0.

Usability changes and bug fixes:

• Improved the visibility of the "continue" button in the Rx details screen for all patients.
• Addressed several other bugs and usability issues to improve overall user experience.

Why these fixes and improvements are important:

Previously, the lack of visibility of the "continue" button in the Rx details screen could cause confusion and delay for providers. With this fix, providers can now proceed with ease and efficiency, improving their overall experience with the iPrescribe app. Additionally, the other usability changes and bug fixes we've implemented aim to enhance the app's performance and stability, ensuring a smoother experience for all users.

We welcome your feedback on this latest release. If you encounter any issues or have any suggestions for further improvements, please contact us at https://help.drfirst.com/hc/en-us or hello@iprescribe.com.

We are thrilled to announce the latest release of IP WebReg, version 2.13.0!

This release includes some important fixes and improvements that will make your experience with the platform even better.

• Clearer notifications: We have updated the verbiage on the "add a license" notification to make it clearer about charging the card on file and our refund policy. This will help you better understand the billing process and ensure that there are no surprises.

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• Service Error fix: We have corrected the Service Error that occurred when an admin user removed themselves from the platform. Now, the user will be automatically logged out to prevent any further issues.

We hope these changes make your experience with IP WebReg even better. If you encounter any issues or have any suggestions for further improvements, please contact us at https://help.drfirst.com/hc/en-us or hello@iprescribe.com.

We are excited to announce the latest release of IP WebReg, version 2.12.0! 

This release includes several important fixes and improvements that will make your experience with the platform even better. 

Reassignment fee check: We have made changes to the way we check if a reassignment fee paid by a user was utilized or not.  

• This means that if you paid the fee and have sent an invite, the notification to charge the reassignment fee will be displayed the next time you invite a prescriber by seat reassignment.  
• However, if you paid the fee and have not sent an invite, the notification to charge the reassignment fee will not be displayed the next time you invite a prescriber by seat reassignment.

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Provider Agent option: We have suppressed the "Provider Agent" option under "Roles" on the Staff Invite form for users whose practice is located in Georgia or New York. You should only see and have the ability to invite non-clinical or clinical staff members.

Promo code information: After a promo code is canceled or removed, we will now change the information on the banner to show the new total price of X number of licenses.

• For example, if you purchased one license and the promo is removed, it will show $360 + tax. If you purchased three licenses and the promo is removed, it will show $1,080 + tax.

Validation message: We have corrected the wrong validation message that was displayed when an admin user tried to invite an existing member to a group.

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We hope these changes make your experience with IP WebReg even better. If you encounter any issues or have any suggestions for further improvements, please contact us at https://help.drfirst.com/hc/en-us or hello@iprescribe.com.

We are excited to announce the latest release of iPrescribe, which includes several important fixes and improvements.

Key Fixes and Improvements:

• Fixed an issue that prevented users from pairing a new EPCS token when they lost access to their old token, ensuring minimal disruption for patients.
• Added new prescription notifications for patients when batch sending pending prescriptions, helping to keep them informed about their medication schedules.
• Included the Stop Date on the patient details screen, providing prescribers with important information to better manage medication regimens and prevent errors.
• Resolved an issue that caused an error when searching with special characters in the patient search.
• Fixed an issue that caused some prescriptions to fail when batch sending from pending.
• Eliminated various service errors and UI issues to improve the reliability and usability of the app.

Usability Changes and Bug Fixes

Why these fixes and improvements are important:

• Ensuring that users can easily pair a new EPCS token is essential for maintaining continuity of care and ensuring that patients receive their medications as prescribed.
• Providing patients with new prescription notifications is a key feature for improving medication adherence and patient outcomes.
• The inclusion of the Stop Date on the patient details screen is an important addition that will help to prevent medication errors and improve patient safety.
• The elimination of various service errors and UI issues will help to enhance the overall user experience and make the app more reliable and efficient.

We welcome your feedback on this latest release. If you encounter any issues or have any suggestions for further improvements, please contact us at https://help.drfirst.com/hc/en-us or hello@iprescribe.com.

• In “Pharmacy Search”, a specific state no longer gets set as a default within the Advanced Pharmacy search, thereby allowing a broader search and reducing the time for you to find the right pharmacy.

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• On the “Patient Details” page when writing a “New Rx”, the Zip code entry field now defaults to a number pad instead of a keyboard. 
• When creating a new patient's profile, the input fields now start with capital letters.

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• iPrescribe no longer shows a notification that says, "Your session is no longer active. Please login again." when the app has been dormant, and your session has expired.

• Under “Rx Requests” we resolved an issue when there are multiple Rx requests listed and a user denies a specific Rx. Previously, if the user exited the Rx Request page, then re-entered the page, the additional requests were gone. Now, the rest of the Rx requests will appear.

Usability changes and bug fixes:

• Authentication with username and password/touch ID timeout was extended from 10 minutes to 12 hours. This means you do not have to log back in due to an expired session so soon.
• Text on the “Activate your subscription” screen has been updated. This screen only appears after an existing user's trial period has expired and they are unable to log into iPrescribe until they begin their subscription. 

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

iPrescribe: Expired Password Login password messaging

When a user inputs any value with "@xxxx.com" in it, flash a modal to the user asking the following "Let's Double Check. Display the user's email. Are you sure this is your username? Note: if your username is not found, a password reset email will not be sent to you. Button: Yes, this is my username Link: No, I need to enter a different username"

iPrescribe Loading Improvements

• Hamburger menu
• Loading screen fade into login screen
• Pending scripts show
• Log out animation
• Tapping in to, then out of the Username or Password box turns the background of the box red

Directions to Patient input improvements

• Start the input with a capital letter.
• The left padding is increased to match the right padding.
• The alert about Dose checking is improved. "Dose checking cannot be performed on free-text directions. Switch to a structured SIG for dose checking."
• The dose checking alignment with the input field and is black.

Rx Review back button now responds on first tap.

Failed signing password message

• When a user signs a prescription with an incorrect signature password, the error shown to the user now reads, "Oops, looks like you used the wrong signature password. Please re-enter your password and try again."

Usability changes and bug fixes:

Mobile App v6.8.0 includes:

• Add more logging within iPrescribe mobile app to triage white screen issue
• Button corner fix
• Existing user conversion modal update

• Fixed [Android only] The "Enable Automatic Updates" screen shows up instead of being suppressed

• Fixed the Activation Blocker Modal doesn't show up

• Fixed Wrong message shown on the "Rx Signature" screen when an incorrect login pw was entered.

• Fixed For a second the password field gets red after clicking the Login button

• Fixed [iOS only] Small UI issue on the Pharmacy search - "Advanced search" screen

• Fixed an issue where a user can't close the "Confirm your email" screen by clicking the "X" icon at the top right.

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

Bypass SmartSIG for partially completed prescriptions

• iPrescribe helps prescribers create high quality structured prescriptions. This is the best way to eliminate confusion at the pharmacy and avoid any delay to the patient getting their therapy.
• There are certain use cases where the directions to a patient are better populated via free-text rather than using the structured inputs preferred by iPrescribe and the pharmacy.
  • iPrescribe should recognize these situations and bypass the SmartSIG options.

Usability changes and bug fixes:

• Mobile App v6.6.0 includes bypass of Sig Builder screen when free-form text for patient directions exists

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

Character count limitation increase for direction fields

• The character limit for the directions field has been increased from 140 characters to 1,000 characters for the Clinical Staff Role and the Provider Agent Role in iPrescribe

Usability changes and bug fixes:

• Fixed an issue where when the Rx Review screen loads, several elements and messages on the screen were not loading properly.  This has since been fixed in this release.
• Fixed an issue where when the Medication Search screen first loads; it flashed very quickly.  This issue is now corrected in this release.
• Fixed an issue on the Pending screen where on the iPhone 13, the “Clear All” button and “Next” button were not visible.  These buttons are now visible on the Pending screen when using an iPhone 13.

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

New in-app banners and modals: 

• Certain users will begin to receive in-app banners and modals (pop-up windows) notifying them of their iPrescribe access and subscription status 

Usability changes and bug fixes:

• Fixed a user where the patient search bar where it would move beyond the upper bounds of the app causing difficulty in typing a patient’s name in the search bar

• Several other interface enhancements are included in this release

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

Fixed an issue where the automatic quantity value was incorrect for certain medications:

• In prior releases, when a user would select a sig for a medication, a series of quick quantities values would appear for that medication.  In some instances, and for certain medications, these quantity values were incorrect.  This has since been corrected for this release.

Highlight of usability changes and bug fixes:

• Fixed a user interface issue with the calendar view when a user tries to set a date for the Prescriber Authorization request on the Rx Request screen.
• Created a new message for users who are experiencing connection issues on the login screen. The new message states “We’re having connection issues, try to toggling onto airplane mode and if that does not resolve the issue, to contact support...”

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a Customer Support request.  

In this release, several user interface enhancements and fixes have been made that include: 

• Alphabetizing the Roles and Specialty dropdowns on the Your Information Page

• Centering button labels on certain pages that were off-center

• Creating animation on spinners where needed on certain buttons

• Proper timing for loading of banners on certain pages throughout the Web Registration (WebReg) Flow

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

New Subscription Management feature: 

Users will now have the the ability access their subscription information from within the iPrescribe app.  By going to Menu>Settings>Subscription Management, users will be able to view and update payment information, make changes to their subscription information, and view their invoice. 

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Highlight of usability changes and fixes: 

• Fixed an issue where 0 was accepted for renewal refills. This will no longer be a valid entry for the total number of authorized refills field. Only 1-99 will be accepted in this field.
• Fixed a scrolling issue in pharmacy search where previously, swiping the screen up, the search bar, filters details field and types would not stick.  This area now remains static when scrolling up.
• On the Create New Rx Screen, the text describing the medication the was not wrapping properly and was extending beyond the favorite star and caret.  This text is now properly aligned and wraps accordingly when there is a second line of text.
• Fixed issue where the app would not perform a retry and would freeze on the splash screen.  The app will now perform several retries to get the user to the login screen.  After several retries, if the user is in an area with no internet, the user will receive offline message.   

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

There will be an enhancement to the promo code entry process, where users will be able to enter their promo code on the Pricing and Features page. 

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In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

There will be several buttons that will be fixed in this release of iPrescribe Web Registration (Web Reg). 

In the previous version of iPrescribe, several buttons began as grey, progressed to blue, then to light blue with a loader, and finally to blue before the screen changed. 

The sequence for these buttons has been updated for this release and should now be: 

1. Starts in grey state 

2. Progresses to blue 

3. Changes to light blue with a loader 

4. Screen changes 

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

There will be webpage redirects that will be fixed for users in this release of iPrescribe Web Registration (Web Reg):

• In the previous version, if a user’s NPI value was not stored in memory, the user was redirected to different webpages for WebReg other than the home page.
• This issue has since been corrected and any user with an NPI that is not stored in memory, will be automatically redirected the WebReg home page https://iprb.qa.drfirst.com/home

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

There will be several issues that will be fixed for users in this release of iPrescribe Web Registration (Web Reg):

• This version includes a color update to the “Look up my NPI number” link. It was previously black and has since been updated to blue.
• A fix has been made to the “We’ve updated your account” page where the question “Which practice would like to prescribe for” has been updated to “For which practice would you like to prescribe?”
• A minor fix has been made with the alignment of the phrase “By continuing, you agree to the Terms of Use and Privacy Policy” A carriage return has been placed between “the” and “Terms”.

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

Change to mBC Drug Prompt: 

For iPrescribe self-reg users, the mBC (my benefits check) functionality will only appear for medications that have alternative prices and drugs that are available. If there are no alternatives for that medication, mBC will only show at the bottom of the Rx Renewal screen as a tappable field. 

New EPCS Activation Header: 

In prior releases, when a user would go through the EPCS enrollment process, the screen headers would read "EPCS Upgrade." With this release, those screen headers have been changed to read "EPCS Activation." 

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

There will be several issues fixed for users in this release of iPrescribe web registration: 

• This version includes a bug fix to for Partner/Retail users who forgo the credential retrieval process and want to create a new self-registration (self-reg) account. Currently, choosing the self-reg option is causing them to loop back to the NPI screen. This issue has been fixed and when Create a new account option is chosen, the user can now proceed via the web registration process.
• The Pricing and Features page had a typo that stated, “Access two years of med history”. The “two years” has since been corrected to “one year.”
• There was an issue where the finish page was loading slowly. That issue is now resolved and the page is successfully loading in a timely matter.

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

Introducing iPrescribe Registration on the Web: 

All new users will now sign-up and register for the iPrescribe app on the web at http://iprescribe.com/register. After downloading the iPrescribe App in the Apple Store or the Google Play Store, users will be directed to the web via a new button [iprescribe.com/register] on the app login screen.

On a mobile browser or desktop browser the user will see the following newly updated registration page:

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There will be a change to the pop-up message on the Verify your identify screen which will now state Congrats! Your subscription will be active after you verify with ID.me.

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There will be a change to the You’re registered for iPrescribe page where a pop-up will appear giving the user and option to link to the app store to download the iPrescribe App.

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In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.  

Change to mobile login screen and sign-up process:

This change to the login screen will contain a new button called [iprescribe.com/register]. Clicking this button will link the user to the web for sign up to the iPrescribe app.  Previously, a user could toggle to the Sign Up tab and sign-up for iPrescribe via the mobile app.  This capability will no longer be available and all registrations and sign-ups for iPrescribe will go through the web at http://iprescribe.com/register

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Bug Fixes:     

• Fixed an issue where the keyboard would appear twice on the Renewals Screen
• Fixed an issue where favorites where missing for a clinical staff after they were properly saved 
• Fixed an issue where the cursor was jumping to the wrong indicator on the Rx Details Screen

In the event that you need to contact DrFirst for further details regarding this release, please log in to the Help desk to submit a 24/7 Customer Support request.