Renewal (Refill) Requests are messages sent from pharmacies requesting refills for patients.
You can access these requests by clicking the messages icon on the page's top-right, then Rx Renewals Awaiting from the drop-down menu.
(click to enlarge)
On the Renewal (Refill) Request page, you can perform the following functions:
- Filter Search Results (by specific providers or message types)
- View Request Details
- Enter Office Comments
- Respond To Requests
- Send Responses
Filter Your Search Results
You can filter your search results by the following:
(A) specific providers: click the dropdown menu next to View Messages For field.
(B) message types: click the dropdown menu next to the Message Type field.
(click to enlarge)
View Details
The details of a request can be found under the appropriate medication and are labeled accordingly. Refer to the screenshot below:
(click to enlarge)
Enter Office Comments
You can enter office comments to the right of each request.
(click to enlarge)
Respond To Requests
You can respond to renewal (refill) requests by performing one (or both) of the following:
(A) Action: click this dropdown menu and select one of the following desired actions:
- Forward: This allows a staff member to forward the prescription request to another qualified prescriber in his or her practice.
- Remove: This should only be used if you have previously handled this request and it is a duplicate.
- Modify suggested: This allows you to change the prescription and/or pharmacy information. The prescription becomes a pending prescription in the appropriate provider’s prescription report when the prescription is changed. This will alert the pharmacy that the requested renewal has been denied, but a new prescription will follow.
- Choose a new drug: This allows you to choose a different drug to prescribe. When this is selected, and the prescription is changed, the prescription becomes a pending prescription in the appropriate provider’s prescription report. This will alert the pharmacy that the requested renewal has been denied, but a new prescription will follow.
- Deny: This option will deny the request and send a denial message to the pharmacy.
- Renew: This renews the prescription with the desired amount of additional refills. When you choose the appropriate refills, you are authorizing this fill plus X refills of the medication.
(click to enlarge)
(B) Response Notes To Pharmacist: this field provides a space to enter specific notes to send to the pharmacist handling a particular renewal request.
(click to enlarge)
Send Responses
Once you have reviewed your response to a request, scroll down and click the Send button at the bottom-left corner of the page.
(click to enlarge)