Manage My EPCS Tokens

This article provides step-by-step instructions on how you can:

First, navigate to the page that allows you to manage your tokens electronically in your application.

Navigate To Your EPCS Token Management Page

Start on your EPCS Prescriber Dashboard, then follow the steps outlined below:

Step 1: Sign in with your credentials using your NPI and Passphrase. Then, click Next.

Remember

The Passphrase is not your login or signature password; it is the passphrase you created when completing the EPCS enrollment.

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EPCS Prescriber Dashboard (click to enlarge)

Alternatively, you can click Token Management under Utilities on the Rcopia website.

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Token Management (click to enlarge)

Step 2: Follow the directions outlined below in chronological order and refer to the screenshot:

  • (A) Select the token you wish to use to authenticate yourself from the dropdown menu.
  • (B) Enter the One-Time-Pin (OTP) generated from your token.
  • (C) Click Submit.

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Step 3: Click the Tokens tab at the top, or click the Manage Tokens button at the page's bottom right. Both will take you to the same page.

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Token Management (click to enlarge)

Step 4: You are now on the Token Management page.

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Add New Tokens

Step 1: Click the Add New Tokens button. 

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Step 2: A new section named Add Two Factor Authentication Token will appear below the button. Open the dropdown menu and select the Token Manufacturer of the token you wish to add.

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  • RSA
  • SYMANTEC
  • ONESPAN

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Both RSA and ONESPAN are physical tokens mailed to your shipping address.

SYMANTEC is a virtual token you can access through the VIP Access App (downloadable through the App Store or Play Store. You can also request a physical SYMANTEC token as well.

Step 3: Your token selection from the previous step will determine the additional fields that will appear as you fill out the form. Continue filling out fields that appear (listed below in this article):

Field

Selection Options

Token Issuer DRFIRST
Token Type
  • OTP HARD TOKEN (select if you have a physical token)
  • OTP SOFT TOKEN (choose if you have a virtual token through the VIP Access mobile app)
Token Name

Provide a nickname for the token to help you identify it 

  • Example: "iPhone token" or "key fob"
Serial Number (S/N) or Credential ID

For Symantec Hard Token, enter the Serial Number (S/N) on the back of the token without any spaces.

  • AVT########### or FT###########

For VIP Access Soft Token (App), enter the Credential ID that appears at the top without spaces:

  • SYMC########### or SYMD########### or VSST###########

For OneSpan Hard Tokens, enter the Serial Number (S/N), the long string of numbers on the back of the token without any dashes:

  • ###########
OTP

One-Time-Pin

  • The numbers are generated from your token or the security code from the VIP Access (Soft token) App.

Step 4: Click Save. Your token is now attached.

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Token Changes Confirmation (click to enlarge)

Disable Tokens

Step 1: Find the token you wish to disable, then click the Disable button.

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Disabling Tokens (click to enlarge)

Step 2: Select the Reason for disabling in the dropdown menu, then click Disable.

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Reason for disabling (click to enlarge)

Step 3: Your selected token is now disabled.

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Enable Tokens

Step 1: Find the token you wish to enable, then click Enable in the Action column.

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Step 2: A new section will appear at the bottom of the page.

(A) Enter your OTP (One-Time Pin) from the token.

(B) Click Activate Token

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