This article provides step-by-step instructions on how you can add new tokens, disable old tokens, and enable tokens that were temporarily disabled.
First, Access Your EPCS Token Management Page
Start on your EPCS Prescriber Dashboard, then follow the steps outlined below:
Step 1a: Sign in with your credentials using your NPI and Passphrase. Then, click Next. To log in through Rcopia Utilities, see Step 1b.
Remember: The Passphrase is not your login or signature password; it is the passphrase you created when completing the EPCS enrollment.
EPCS Prescriber Dashboard (click to enlarge)
Step 1b: Alternatively, you can click Token Management under Utilities on the Rcopia website.
Token Management (click to enlarge)
Step 2: Follow the directions outlined below in chronological order to complete your login to EPCS:
- (A) Select the token you will use to authenticate yourself from the dropdown menu.
- (B) Enter the One-Time-Pin (OTP) generated from your token.
- (C) Click Submit.
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Step 3: Click the Tokens tab at the top, or click the Manage Tokens button at the page's bottom right. Both will take you to the same page.
Token Management (click to enlarge)
Step 4: You are now on the Token Management page.
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Select the desired action:
Add New Tokens
Step 1: Click the Add New Tokens button.
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Step 2: A new section named Add Two Factor Authentication Token will appear below the button. Open the dropdown menu and select the Token Manufacturer of the token you wish to add.
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SYMANTEC and ONESPAN are physical tokens mailed to your shipping address.
SYMANTEC may also be the VIP Access App (downloadable through the App Store or Play Store).
Step 3: Your token selection from the previous step will determine the additional fields that will appear as you fill out the form. Continue filling out fields that appear (listed below in this article):
Field |
Selection Options |
|---|---|
| Token Issuer | DRFIRST |
| Token Type |
|
| Token Name |
Provide a nickname for the token to help you identify it
|
| Serial Number (S/N) or Credential ID |
For Symantec Hard Token, enter the Serial Number (S/N) on the back of the token without any spaces.
For VIP Access Soft Token (App), enter the Credential ID that appears at the top without spaces:
For OneSpan Hard Tokens, enter the Serial Number (S/N), the long string of numbers on the back of the token without any dashes:
|
| OTP |
One-Time-Pin
|
Step 4: Click Save. Your token is now attached.
Token Changes Confirmation (click to enlarge)
Disable Tokens
Step 1: Find the token you wish to disable, then click the Disable button.
Disabling Tokens (click to enlarge)
Step 2: Select the Reason for disabling in the dropdown menu, then click Disable.
- Note: If you mean to disable the token only temporarily, please select 'Temporarily Unavailable.' Selecting 'lost,' 'damaged,' or other permanent option will permanently disable the token.
Reason for disabling (click to enlarge)
Step 3: Your selected token is now disabled.
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Enable Tokens
Step 1: Find the token you wish to enable, then click Enable in the Action column.
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Step 2: A new section will appear at the bottom of the page.
(A) Enter your OTP (One-Time Pin) from the token.
(B) Click Activate Token.
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