Why Am I Failing Identity Proofing?

If you do not pass the identity proofing process (IDP), enter the additional fields listed below and try again:

  • Credit Card Number (Visa or Mastercard - only the first 8 digits are required, and it can not be a business card or a personal debit card)
  • Driver's License State
  • Driver's License Number (numbers first, class letter capitalized at the end)

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If you still can not pass, it could mean a few things, which include but is not limited to the following:

You may have a security freeze which must be removed before starting enrollment

Solution: Instructions on how to remove a security freeze can be found at www.experian.com under Credit Support.

You may have Fraud Alert(s) that must be removed from your account before going through IDP

Solution: To remove a fraud alert, click here.

Answers to your security questions are inaccurate

Solution: To review the information that Experian has on record, you can obtain a Free Experian credit report from www.annualcreditreport.com. If any discrepancies are noted, please contact Experian on the number in the report to resolve them.

Personal information entered does match what Experian has on file

Solution: In order to review the information that Experian has on record, you can obtain a Free Experian credit report from www.annualcreditreport.com. If any discrepancies are noted, please contact Experian on the number in the report to resolve them.

You've moved within the last 6 years, and Experian’s address isn’t the current address you are living at

Solution: You will need to dispute with Experian to update their Best on File address.

Your address is misspelled

Solution: You will need to dispute with Experian to update the information. Make sure when entering your address during IDP to leave out any special characters or periods (Ex. 1 E. Main St. Apt. # 204 - enter as 1 E Main St Apt 204).

Your financials are tied to a PO box rather than your residential address

Solution: In this case, you will need to put your address as the PO Box address. PO Box is a valid address for EPCS registration. 

Your information in Experian is not fully listed (the issue may be that your DOB or Social Security Number is not present on your profile)

Solution: You will need to contact Experian to update this information.

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