This article identifies why a prescription may be undeliverable (unable to transmit to the pharmacy) and common error messages when trying to send a prescription.
Why would a prescription be undeliverable?
There are four primary reasons a prescription may be undeliverable in Rcopia.
1. The pharmacy is practice-entered/manually entered, not selected from pharmacy search results
- If the pharmacy is manually entered, prescriptions will go by fax to the fax number entered for that pharmacy.
- If the pharmacy is manually entered and does not have a valid fax number, the prescription will be marked undeliverable.
Please see Pharmacy Management for additional details.
2. The script was not electronically acknowledged ("verified") by the pharmacy within one hour.
- Check prescription transmission history to see if the prescription has a 'verified' status.
- Please see Prescription Summary for details on how to access and view the transmission history of a prescription (under the What do Reports Show section).
- If all prescriptions go straight to fax, please reach out to DrFirst Support and request review of your account setup.
3. The medication is free-texted, not selected from medication list
- Non-controlled prescriptions will attempt to go by fax
- Controlled substance prescriptions will be marked undeliverable.
The following error message, for example, may occur when using free text:
“Prescription [Diamox 250 mg] tablet for [Patient Name] cannot be sent electronically. Uncoded or unknown substance types cannot be sent electronically. Please modify the script, otherwise it will be faxed. Or it may be printed, signed, and handed to the patient.”
(click to enlarge)
When a provider uses a free text script, this means that the drug name has an invalid or no NDC(s), since the provider wrote in the drug name rather than selecting the drug name from the Rcopia database.
*Please see Rcopia: What is a Free Text Drug? for additional information about free text drugs.