Rcopia: Disable Provider (Partners)

This article will provide instructions for Partners on how to disable electronic prescribing for providers. 

Disabling providers ensures the provider is no longer has access to Rcopia and the provider will no longer trigger billing.  If the provider prescribed controlled substances, you may have multiple steps to complete. Partners are responsible for disabling providers to remove Rcopia access and terminate billing. 

A Registration ticket is unnecessary, unless the provider is disabled via Registration API (RAPI).

Disable account access for a provider that does not prescribe controlled substances.

1. Go to the Partner Portal

2. Select “Update Practice Information”. Search for Practice.

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3. Select the practice.

4. Select User Summary

5. Select the box next to the user and click Disable.

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6. Select a reason for disabling. 

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7. Notice that the provider now has a D next to their name, showing they are Disabled

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8. Status = D (Disabled) ensures the provider is no longer able to access Rcopia and will no longer trigger billing.

9. If you ever need to re-activate an account that has been disabled, you can select the box next to the user and click the Enable button. Just as in disabling a user, you will be prompted to choose a reason for re-activating an account. ENABLED reflects what ‘status’ the provider previously had in the practice.

Note: Temporarily, a provider disabled on RAPI may not have the Surescripts Provider Identifier (SPI) disabled as well. Please submit a request to DrFirst Registration to confirm SPI has been disabled.

Disable account access if a provider prescribes controlled substances.

Disable the account by disabling electronic prescriptions for controlled substances (EPCS).

There are two options to disable the EPCS permissions granted to the provider:

  1. For organizations with no administrators to disable EPCS for a provider, submit a request to DrFirst Registration requesting that the DEA Grant be disabled for the provider at the SPECIFIC practice they are leaving. 
  2. The practice administrator will disable EPCS for the provider via Logical Access Control (LAC); it is important that administrators only disable EPCS for the provider at the SPECIFIC practice they are leaving.
    • As a reminder, a provider would have been enabled by an administrator for EPCS after the provider completed identity proofing.

      To disable EPCS, an administrator will:

      1. Log into Rcopia at https://web3.drfirst.com/login

      2. Navigate to Utilities.

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      3. Select Logical Access Control (LAC). 

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      4. On the LAC screen, search for the provider’s name. If the provider’s name is not displayed on the first 50 results, enter the first and last name or NPI number to Search for the provider. (The screen does not display more than 50 providers at a time.)

      5. Select the Inactive radio button to disable the provider for EPCS.

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