Rcopia: About Provider Agents

Provider Agents are active staff users authorized to transmit non-controlled prescriptions to the pharmacy on a provider's behalf.

Provider Agents cannot send controlled substance (CS) prescriptions to the pharmacy, as the DEA requires that controlled substances be authorized by a provider with an electronic prescription for controlled substances (EPCS) passphrase and a One Time Pin (OTP). 

Provider Agent privileges are authorized or revoked within Rcopia Utilities by Providers or Administrators. For more information on how to manage provider agent permissions, see Rcopia: How to Manage Provider Agents.

Provider Agents have the following options to send prescriptions:

  • Send, signature to follow: Unlike providers who just have a Send button, Provider Agents can send a prescription to the pharmacy to be filled before the provider reviewed and signed. The Prescriber will  see these prescriptions in their pending prescription queue for signature. 
  • Send & Print: Provider Agents may use this to transmit prescriptions to the pharmacy and print prescriptions in the office.
  • Print don’t Send: Provider Agents may use this to print the prescriptions only.
If the provider agent takes no action at all, a prescription will show up still as pending under provider for provider to take further action. 

ProviderAgent.png

(click to enlarge)

  • Administrators may set preferences to not require providers to sign prescriptions sent by Provider Agents if practice is enabled . If would like to enable please submit a request to Support. 
  • There is no required timeframe within which providers must sign prescriptions sent by Provider Agents, though it is recommended for providers to review these prescriptions as soon as possible.
Was this article helpful?
2 out of 5 found this helpful